Support

If you appreciate our work or want to show support:

Entirely optional - a way to say "thank you" for our work.

For account-related questions, billing issues, or login problems, please email:

We'll get back to you as soon as possible during business hours.

Our Support Policy

To keep our products affordable, we do not offer free, one-on-one technical support. Our community forum is the primary way to get help, and it relies on peer-to-peer (user-to-user) assistance.

Details

• The community forum is not an official support channel with guaranteed response times.
• The user community, not the CloudBreak team, is the first line of support on the community forum.
• Please be respectful and patient. Everyone on the community forum is helping in their spare time.

Team Engagement & The Tip Jar

While our official policy is community-led support, members of the CloudBreak team are passionate about serving our users and will often browse these forums to assist.

If a team member does provide exceptional help that saves you significant time or solves a critical problem (or you just like what we do), you can show your appreciation through our tip jar. This helps us justify spending more time on the forum helping the community directly.

Please note: Tipping is entirely optional and is a way to say "thank you" for help that goes above and beyond. It is not an entitlement for priority support.